Terms & Conditions

1. About Us

This website is owned and operated by Decantique.co.uk

You can contact us at:

• Email: info@decantique.co.uk
   

2. Use of Our Website

• You agree to use our website only for lawful purposes.

• You must not attempt to interfere with or damage our website (including by introducing viruses, malware or harmful code).

• We may suspend or restrict access to the website at any time if necessary for security, maintenance, or legal compliance.
   

3. Products and Orders

• All products, descriptions and prices are subject to change without notice.

• Your order is an offer to buy, and no contract is formed until we confirm acceptance in writing (e.g. by email confirmation).

• We reserve the right to refuse or cancel any order if fraudulent or unauthorised activity is suspected.

• You must provide accurate and complete details when placing an order.
   

4. Shipping and Delivery

• We aim to dispatch all orders within 2 business days.

• Delivery times shown at checkout are estimates and not guaranteed.

• We are not liable for delays caused by courier services, adverse weather, or circumstances beyond our reasonable control.

• Please ensure your delivery address is correct. We are not responsible for lost or delayed shipments caused by incorrect or incomplete information.
   

5. Your Right to Cancel (Consumer Contracts Regulations 2013)

• If you purchase online or by phone, you have the legal right to cancel your order within 14 days of receiving your goods.

• You must notify us of your decision to cancel within this period.

• Goods must be returned in their original condition (unless faulty). You are responsible for return postage costs unless we delivered the goods in error or they are faulty.

• Refunds will be processed within 14 days of receiving the returned goods.
   

6. Returns and Refunds

• In addition to your statutory cancellation rights, please refer to our [Returns Policy link] for full details of how to request an exchange or refund.

• This does not affect your legal rights under the Consumer Rights Act 2015 (goods must be as described, fit for purpose, and of satisfactory quality).
   

7. Payment

• We accept payment via [insert methods – e.g. Visa, Mastercard, PayPal].

• All payments must clear before goods are dispatched.

• Fraudulent payment attempts will be reported to the relevant authorities.
   

8. Intellectual Property

• All content on this website (including text, images, graphics, and logos) is owned by or licensed to [Your Business Name].

• You may not reproduce, distribute, or modify any content without our written consent.
   

9. Limitation of Liability

• To the fullest extent permitted by law, we will not be liable for any indirect or consequential loss arising out of the use of our website or products.

• Our total liability to you in respect of any claim will not exceed the amount paid for the product in question.

• Nothing in these terms excludes or limits liability for death or personal injury caused by our negligence, fraud, or any other liability which cannot be excluded by law.

10. Privacy and Data Protection

• We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

• For details on how we collect, store and process your personal data, please refer to our [Privacy Policy link].
   

11. Governing Law

• These Terms and Conditions are governed by the laws of England and Wales (or Scotland/Northern Ireland if your business is registered there).

• Any disputes shall be subject to the exclusive jurisdiction of the UK courts.