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Privacy Policy

A legal disclaimer

We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how Decantique.co.uk (“we”, “our”, “us”) collects, uses, stores, and protects your personal data when you visit http://www.decantiqu.co.uk or make a purchase from us.
 

1. Who We Are

  • Business name: Decantique.co.uk​

We are the “data controller” responsible for your personal data under the UK General Data Protection Regulation (UK GDPR).
 

2. What Data We Collect

We may collect the following information when you use our website or place an order:

  • Contact details (name, billing/delivery address, email address, phone number)

  • Payment information (processed securely via our payment providers — we do not store full card details)

  • Order information (products purchased, order history)

  • Technical data (IP address, browser type, device information, cookies — see Section 7 below)

  • Marketing preferences (if you opt in to receive updates)
     

3. How We Use Your Data

We process your personal data to:

  • Fulfil and deliver your orders

  • Provide customer service and respond to enquiries

  • Process payments securely

  • Send service updates (e.g. order confirmations or delivery notifications)

  • Improve our website and services

  • Send marketing emails if you have opted in (you can unsubscribe at any time)

We only collect and use personal data where we have a legal basis, such as:

  • Contract: To fulfil your order

  • Consent: When you sign up for marketing emails

  • Legitimate interests: To improve services or prevent fraud

  • Legal obligation: To comply with tax or regulatory requirements
     

4. How We Share Your Data

We do not sell your personal data. We may share it with:

  • Delivery couriers (to ship your order)

  • Payment processors (to take secure payments)

  • IT service providers (to help run our website)

  • Legal or regulatory bodies (if required by law)

All third parties are required to keep your data secure and use it only to provide their services to us.
 

5. How Long We Keep Your Data

We keep personal data only as long as necessary to fulfil the purposes outlined above:

  • Order records: kept for at least 6 years (for tax and accounting purposes)

  • Marketing data: kept until you unsubscribe or request deletion

When data is no longer required, it will be securely deleted or anonymised.
 

6. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

  • Access – request a copy of the data we hold about you

  • Correction – ask us to correct inaccurate or incomplete data

  • Deletion – request that we erase your data where it’s no longer needed

  • Restriction – limit how we process your data in certain cases

  • Objection – object to processing based on legitimate interests or direct marketing

  • Data portability – receive your data in a structured format to transfer elsewhere

To exercise any of these rights, please contact us at [Your Email]. You also have the right to complain to the Information Commissioner’s Office (ICO) if you believe we have mishandled your data.
 

7. Cookies and Tracking

Our website uses cookies to improve functionality, analyse traffic, and personalise content.

  • Essential cookies: required for basic site operation (cannot be turned off)

  • Analytics cookies: help us understand how visitors use the site

  • Marketing cookies: used to deliver relevant advertising (only with consent)

You can manage or disable cookies through your browser settings. See our [Cookie Policy link] for more details.
 

8. How We Protect Your Data

We take appropriate security measures to protect your personal information, including:

  • Encrypted payment processing

  • Secure servers and firewalls

  • Access controls to restrict who can view data
    While we take all reasonable steps, no system is completely secure — we cannot guarantee absolute security of your data.
     

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “last revised” date.
 

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:
Email: info@decantique.co.uk

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